Contact Us
Got a question about an online casino review, spotted something that needs updating, or want to flag a payout issue we haven't covered? This page tells you how to reach Online Casinos and what kind of help you can expect once you do.
What we can help with
Online Casinos is an independent research and comparison site for US-facing online casinos. We don't operate any of the casinos we cover, we don't hold player funds, and we can't intervene in a dispute between you and an operator. What we can do is point you in the right direction, correct our own content when it's wrong, and answer questions about how we arrived at a rating.
- Corrections or updates to a bonus offer, rating or piece of copy on the site
- Questions about how we compare payout speeds, licensing or game selection across operators
- General feedback on the site's content, structure or coverage
- Requests to be pointed toward the right resource — including responsible gambling support
What we can't help with
Because we're a review and comparison site rather than a casino operator, there are limits to what we can resolve directly. If your issue falls into one of the categories below, the right first step is almost always the operator itself, or the regulator overseeing your state.
- Account access or password resets — these sit with the casino you registered with, not with us
- Withdrawal delays or disputed winnings — contact the casino's support team first; most licensed operators publish a complaints process, and unresolved cases can often be escalated to the relevant state gaming authority
- Bonus terms that didn't apply as expected — the casino's terms and conditions page, not ours, governs what you were actually offered
- Billing or payment problems on a casino site — these are handled by the casino and its payment provider, never by a third-party review site
Before you reach out, a few things worth checking
A surprising number of questions we get can be answered faster by checking a couple of details first:
- Re-read the bonus terms on the casino's own site — wagering requirements, game restrictions, maximum withdrawal caps and expiry dates are usually spelled out there in full
- Confirm you're within the eligible age and location for online gambling — in most states this is 21, though some products differ, and you generally need to be physically present in a state that permits online casino play, not just a resident of it
- Check the casino's licence is current — this is usually listed in the site footer and confirms which regulator has oversight
- If you're concerned about your own play, our Responsible Gambling page lists deposit limits, self-exclusion options, and where to find state and national support services
How our reviews stay independent
Online Casinos may earn a commission when readers click through to a casino from our site and sign up. That relationship never decides where an operator lands in our rankings — a casino can't pay for a better rating, and if we think something falls short, we say so. If you think a review has missed a material fact about an operator's licensing, payout speed or bonus terms, tell us — corrections based on evidence are always welcome, and we'd rather fix an error than leave it standing.
Questions about who we are
If you're wondering what Online Casinos does and how we put reviews together, the About Us page covers our approach in more detail. For the legal terms that govern use of this site, see our Terms and Conditions.
Getting a useful response
When you get in touch, it helps to be specific: name the casino, the page or review you're referring to, and — where relevant — the date you noticed the issue. Vague messages take longer to action than ones that point us straight at the problem. We read everything that comes in, but we're a small team, so a clear, single-issue message will usually get a faster reply than several follow-ups on the same point.
If your message concerns a gambling-related problem rather than a query about our content, please don't wait on a reply from us — the support services listed on our Responsible Gambling page are staffed to help immediately, and using them costs nothing.